Ocean Transportation Compliance AI Assistant

1. Introduction

Ocean Compliance AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered ocean transportation compliance service at cargoregai.com.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, and authentication credentials provided through our OAuth login system.

Conversation Data: We store the questions you submit to the AI assistant and the responses generated, to provide conversation history and improve the Service.

Uploaded Documents: Documents you upload for compliance analysis are stored securely in encrypted cloud storage. We process these documents solely to provide the AI analysis you request.

Billing Information: Payment information is processed directly by Stripe and is not stored on our servers. We receive only a Stripe customer identifier and subscription status.

Usage Data: We collect information about how you use the Service, including query counts, session duration, and feature usage, to operate and improve the Service.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service
Process your AI compliance queries and document analyses
Manage your subscription and process payments
Send you transactional emails (subscription confirmations, receipts)
Monitor and analyze usage patterns to improve the Service
Comply with legal obligations

We do not sell your personal information to third parties. We do not use your uploaded documents to train AI models.

4. Document Retention

Uploaded documents are retained for as long as your account is active and for a reasonable period thereafter to allow you to access your conversation history. You may request deletion of your documents at any time by contacting us. We will delete uploaded documents within 30 days of receiving a deletion request.

5. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit using TLS/HTTPS
Encryption of documents at rest in cloud storage
Access controls limiting who can access your data
Regular security assessments

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Third-Party Services

We use the following third-party services to operate the Service:

Stripe — payment processing (subject to Stripe's Privacy Policy)
Manus Platform — hosting, authentication, and AI infrastructure
Amazon Web Services (S3) — secure document storage

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and associated data
Export your conversation history
Opt out of non-transactional communications

To exercise these rights, contact us at [email protected].

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.

10. Contact Us

For questions about this Privacy Policy or our data practices, please contact us at [email protected].